TERMS OF USE
  • INFO

General Conditions

The web site www.joannamisseli.gr includes the online store, which is the electronic presence of the company under the name "JOANNA MISSELI CLOTHING" and the distinctive title Joanna Misseli (Tax Registration Number 110428771, HALKIDA Taxation Department). The headquarters of the company are located in Chalkida.

The Ā«JOANNA MISSELIĀ» company makes daily endeavors to possible provide a substantive service to the customers. The presence of this e-shop marks the beginning of a form of advanced communication of the company with our customers. The e-shop created is addressing to all internet users who want immediate information on the products offered by our company combined with the ability to make purchases through the e-shop, after remote online ordering, always under the the adequacy of the available stock.

"JOANNA MISSELI" aims at the immediate service and satisfaction of the customer with the continuous responsibility that he company exhibits throughout the course of it's business development and the cultivation of trust.

These terms are fully compatible with applicable European and Greek law, while users recognize the company's right to alter the terms of these terms insofar as they do not relate to its legally binding obligations and without affecting accomplished situations.

It is our obligation to keep the customer always up-to-date and secure. That is why we're informing our e-shop customers about the following topics:

A. PRIVACY

In order to make any transaction through JOANNA MISSELI's online store with the intention to place an order, you will be required to disclose some personal information on your behalf. When you place an order, we will ask for your full name, the address to which the products will be sent, your landline telephone number (or any other contact number you wish), your e-mail address, and if you choose your payments to go through your debit card, the bank card number, the expiration date, and the 3-digit security code which you shall find at the rear of your bank card.

These data are processed by the company in accordance with the application of Article 7A paragraph 1 (b) of Law 2472/1997, in order to implement the order given by the customer and in no way shall they be revealed, disclosed or sold to third parties, unless the procedure laid down by the law for the removal of confidentiality (Law 2225/1994) or any obligations resulting from the national implementation of directive 24/2006 are initiated.

Your personal information is processed to the appropriate bank (eg debit card number) and is DELETED from our database immediately after you complete your order, thus ensuring an even higher level of security.

B. SECURITY

The joannamisseli.gr website uses the Alpha Bank SSL protocol for secure online trading. This encrypts all debit card information so that they can not be read or changed when they are transferred over the Internet.

SSL (Secure Sockets Layer) is today the global web standard for the certification of web sites for network users and for the encryption of data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent under the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transport.

C. THE SELLING PRODUCT

The features and other elements of the products sold are available and you can be informed by following the search instructions on our web pages and by clicking on the name of the product.

D. PRODUCT ORDERING AND CONSUMER PROTECTION

Ordering through the e-shop is a conduct of a distance selling contract regulated by the legislative framework of Law 2251/1994, as amended. You have the ability to make a valid order through the e-shop, provided you are legally qualified in compliance with the Greek Civil Code articles (if you have reached your eighteenth year of age and do not have legal assistance in concluding a sales contract). Orders can be made by representatives of legal entities while the company reserves the right to claim from the supervisor or guardian any orders made by legally incapacitated persons.

SHOPPING PROCESS THROUGH E-SHOP:

Fill in a special form with the necessary details for the conclusion of the sales contract. The unconditional acceptance of the terms of the sales contract and the conditions of use, with the electronic option "ACCEPTANCE" given to the interested party on the website.

To facilitate and service all those who want to buy from our online store, www.joannamisseli.gr offers you the following alternative payment methods:

By charging your bank card. Your bank card is charged on the day the product is dispatched. The website www.joannamisseli.gr has taken all the necessary steps to secure your transactions with your debit card and all cardholders are subject to validation checks.

It is important to indicate a contact phone number and a valid e-mail address.

By cash on delivery (applies only within Greece) at the moment you receive the products.

The consumer, is informed through the website by the company before the completion of his order for the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transportation costs, the payment method, the delivery, the term of validity and the price of the potential bid and the right of withdrawal.

By sending the order form, the consumer receives an online copy of the order, which he can save on his device.

The prices listed in the relevant catalogs under each product include VAT (24%), while the online retailer www.joannamisseli.gr reserves the right to readjust prices without having to inform the consumer.

Note: Customers outside the European Union are subject to any financial charges due to exchange rate differences, customs clearance etc. for which the company does not bear any liability.

E. WAY - TIME - SHIPPING COST

Product deliveries are made in the Prefecture of Attica and the rest of Greece via TAS Courier within 2-3 working days of dispatch of the products. In inaccessible areas delivery time may be up to 5 days.

During sales and Bazaar times, the delivery time may be slightly increased due to a large volume of orders. For deliveries to countries outside Greece the charges are as follows:

Orders delivery to overseas countries are made via a multinational courier company.

The shipping charge is revalued (including 24% VAT) for single shipping (6-7 days where available) and (including 24% VAT) for fast shipping (2-3 days).

F. CONSUMER RIGHTS

REMOVAL / RETURN

You have the right to return the entire order or part of it without being obligated to inform us why you wish to return the goods within 14 working days of the date you received it. In this case, you only bear the direct cost of returning the products. If the reason for your refund relates to a company's fault, we are committed to the cost of returning the product.

In order to exercise the right of withdrawal, you have the obligation to fill in and send the special "Return Form" which you will find here. You are required to send the product in the perfect condition in which you received it without its packaging having been tampered with and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt at the same time as submitting a withdrawal statement. The refund will be accepted only upon approval of the company.

In case of a refund, depending on how you choose to pay your order and the way your refund will be refunded, your refund will be refunded within 20 working days of receipt of the products. If the reason for the refund relates to a company error, JOANNA MISSELI undertakes to re-send a courier to the address you have appointed to receive the order at your own expense. If the consumer wishes to return his order without the company being to be blaimed for, then the shipping costs are borne by the consumer himself. Once the product leaves your premises, JOANNA MISSELI receives it within 2-3 working days for returns within Greece via TAS courier or within 3-5 business days for returns from abroad through a multinational courier company. In the event that you choose other carriers, we can not provide any warranty for the delivery times of the products you return. Once we have received the product, we will process your request immediately and will inform you by e-mail how it will be processed. JOANNA MISSELI, wishing to offer you the best possible service, gives you the right to submit any complaints electronically by filling in the relevant contact form here

RIGHT OF REPLACEMENT

The company can not grant a replacement right. If the consumer wants to change the product, he has to return it to the company and place a new order. If the refund reason concerns a company's mistake, the cost of return relies on the last one. (Return possibilities: a) Credit b) Refund)

ANALYTICAL RETURN GUIDE

It is a prerequisite for the product to be in its original packaging and in the same excellent condition that you received it along with your retail sales receipt and including the product's specific badges (stickers). The item you return should be accompanied by the completed "Return Form" within the fourteen (14) days.

NOTE: All products returned to JOANNA MISSELI warehouses are subject to meticulous quality control.

To avoid your own inconvenience, it is advisable to carefully check at the time of your order delivery, the status of the products sold and the intact packaging in order to detect any obvious defects. If a defect in quality control is found in the product returned, the company must contact the consumer to resolve the issue.

In case you wish to return the products you purchased the address to which the products to be returned should be:

JOANNA MISSELI
e-shop division
Chaina 41, Chalkida
34100 Chalkida

MISCELLANEOUS

Force majeure: If due to reasons of force majeure (eg bad weather, strikes etc.) we can not deliver the products within the specified time, we will notify you via e-mail to indicate if you wish, under such circumstances, the completion of your order. JOANNA MISSELI assumes no responsibility for any situation outside of its own fault and will do whatever is humanly possible for your best service.

Terms modification: joannamisseli.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes to update this text for any change or addition to the terms.